CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.
CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.
The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).
You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.
How we calculate VAT
CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.
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Moving to another city means a longer route, more to carry and a whole day to plan. CleanWhale organises intercity moves from Krakow to anywhere in Poland, with a van, a driver and movers included.
You book online by entering the pickup and destination addresses. The price covers both the transport and the crew's work, and you see it before confirming.
We move customers from Krakow to Warsaw, Katowice, Wrocław, Poznań, Łódź, Gdańsk, Rzeszów and Kielce, as well as to smaller towns across the country. The route and travel time are agreed when you book.
A move outside Krakow is billed at the hourly rate for the crew plus a per-kilometre rate for the route. The exact rates are in the moving price list. You see the full cost in the form before confirming — nothing is added en route.
When handing back a rented flat it is worth combining transport with apartment cleaning in Krakow. The cleaning crew can start once the van has left, so the property is ready for the landlord's inspection.
The cost combines the crew's hourly work with the journey charged per kilometre. Both appear in the booking summary before you confirm.
In most cases yes. For large flats or very long routes we agree the schedule individually when you book.
Yes, packing can be added to the booking. It is worth flagging it up front so the crew brings enough materials.
Yes. On intercity routes we pay particular attention to stable loading and to protecting furniture with blankets and wrap.
Yes, if there is a free seat in the cab. Please mention it when booking so the crew can plan for it.
Yes, we move offices and commercial premises too. We schedule the work to limit downtime, which often means weekends or evenings.