After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)
After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date
We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time
CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.
CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.
The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).
You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.
How we calculate VAT
CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.
Failed to write off money from the card. Perhaps there are not enough funds on it or the bank declined the payment
Change your payment method to cash or specify a different card
Deep cleaning is not "the same thing, but longer". A standard visit keeps the surfaces you touch every day in order. A deep clean goes one level down: inside appliances, behind furniture, into tile grout and window frames. That is why it takes longer and costs more — but you book it every few months, not every week.
Apartment cleaning starts from 189.90 zł for a studio (3 hours, at weekly frequency). A deep clean needs more time because of the work listed above — you see the exact figure in the booking form before confirming.
You can also add individual jobs to an ordinary visit instead of booking a full deep clean: oven 40 zł, extractor hood 40 zł, kitchen cupboards 59 zł, washing up 25 zł. The full list is in the apartment cleaning price list.
In scope, not in care. A standard clean keeps working surfaces clean. A deep clean adds the inside of appliances, windows, grout, skirting boards and the space behind furniture.
Noticeably longer than a standard clean. It depends on floor area, the number of windows and the starting condition; you see an estimate when booking.
No. Giving the team access to the flat is enough.
Yes. The team brings its own products and equipment. The products are hypoallergenic and safe for children and pets.
Yes. Individual jobs can be added to a regular clean as extras.
Yes, frames and sills included. If you only need the windows, see window cleaning in Krakow.