After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)
After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date
We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time
CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.
CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.
The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).
You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.
How we calculate VAT
CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.
Failed to write off money from the card. Perhaps there are not enough funds on it or the bank declined the payment
Change your payment method to cash or specify a different card
Sometimes cleaning is needed exactly once — after a party, before family arrive, after illness, or simply in a week when there was no time. One-off cleaning in Krakow requires no contract, no subscription and no commitment to further visits.
You book online: pick the size of the flat, a date and any extras. The price is shown before you confirm and does not change afterwards.
You can add work beyond the basic scope: oven 40 zł, extractor hood 40 zł, kitchen cupboards 59 zł, washing up 25 zł.
A one-off booking carries no frequency discount: you pay the full rate for a single visit. If it turns out you want help now and again, regular cleaning is cheaper — the discount reaches 20% for weekly visits.
There is nothing stopping you starting with one visit and deciding about frequency later. A one-off booking commits you to nothing.
No. There is no contract, no subscription and no obligation to book again.
Yes, because the −20%, −15% and −10% discounts apply to recurring visits. A one-off booking is charged at the rate without a frequency discount.
No. Access is enough — keys, a door code, or someone else in the household.
A studio is usually around 3 hours, a two-room flat around 4, a three-room flat around 5.
Yes, with no weekend surcharge. The price depends on scope, not on the day of the week.
Book another visit whenever you like, or switch to regular cleaning and take the discount.