After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)
After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date
We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time
CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.
CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.
The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).
You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.
How we calculate VAT
CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.
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In a rental apartment bed linen is in constant circulation: the used set comes off, a clean one has to be ready for the next guest. Washing on site works at one booking a week — at higher turnover it becomes the bottleneck.
Linen and towel laundry in Krakow solves that simply: we take the used set away and leave a clean, pressed one in place.
It is most convenient combined with apartment cleaning: one visit then covers the clean, the linen change and collecting the used set.
The practical minimum is two sets per bed: one in use, one ready. At every-other-day turnover, or across several apartments, three is safer — one on the bed, one spare, one in the wash. That way a delay at the laundry never blocks a check-in.
Private customers use the service too, for bulky items a domestic machine cannot handle: bedspreads, blankets and curtains. If you need a mattress or upholstery cleaned, the right service is upholstery and carpet cleaning.
The turnaround is agreed when you order, based on the number of sets and the fabrics. On an ongoing arrangement we work to a repeating cycle, so a clean set is waiting before it is needed.
Yes, within Krakow. Most often collection happens during the apartment clean.
Yes. For short-term rentals that matters — creased linen shows in photos and in reviews.
We launder sets belonging to the apartment. Guests' personal items are not accepted.
Ordinary soiling is dealt with as part of the wash. For stubborn stains we tell you the likely result — not every one comes out without damaging the fabric.
Yes. You can order a single laundry run, for example before the season or after a break in letting.