After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)
After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date
We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time
CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.
CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.
The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).
You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.
How we calculate VAT
CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.
Failed to write off money from the card. Perhaps there are not enough funds on it or the bank declined the payment
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In retail, cleanliness translates directly into whether a customer walks in and how long they stay. Dusty shelves and a greasy shop window put people off faster than anything else — and both are visible from the pavement, before anyone reaches the door.
Shops are cleaned before opening or after closing. Cleaning during trading gets in customers' way and takes longer because the team has to work around them. We agree a fixed time window that fits your opening hours and delivery schedule.
Glass on a busy street needs attention more often than the interior — in central Krakow weekly window cleaning works well even where the sales floor is cleaned less frequently. Details: showcase cleaning.
During sales and before the holidays footfall multiplies, and with it the volume of cartons, tags and fitting-room mess. It is worth raising the frequency in advance for that period rather than booking extra visits at the last minute.
It depends on the sales floor area, the glazed area, the number of fitting rooms and frequency. We quote after a site visit.
Yes, that is the most common option. After closing also works, depending on your hours.
Yes. It can also be booked on a separate, more frequent rhythm than the interior clean.
Yes, working to the centre's rules and service access hours.
Yes, to the designated waste point, following the building's rules.
Yes. With heavy footfall a day porter arrangement works well — short visits keeping the entrance and fitting rooms presentable through the day.