After the completion of the order, we will automatically create the next one for the same time in one/two or four weeks, depending on your chosen regularity. The same contractor will be assigned to the cleaning (if you rated the cleaning with 5 stars)
After the cleaning is completed, you will receive an SMS with the date and time of the next cleaning (and a link to edit the cleaning parameters). We will also send a cleaning reminder 2 days before the scheduled date
We do not have prepayment, cleaning is paid after completion by card or cash. If you cancel the next cleaning (you can do this up to 16 hours before the start), there are no penalties. The subscription can be renewed at any time
CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.
CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.
The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).
You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.
How we calculate VAT
CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.
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Krakow takes guests all year and occupancy can jump from one day to the next. In hospitality the problem is rarely the cleaning itself — it is holding the same standard at full occupancy and when staff are short in season.
The most common arrangement is not replacing your own team but reinforcing it at peak: May to September, long weekends and the holiday period. We agree headcount and hours in advance, so full occupancy never ends with rooms not ready by check-in time.
We work to the property's checklist, not to our own idea of tidy. If the hotel has a written room standard — towel layout, amenity placement, how bedding is folded — the team reproduces it identically in every room, every day.
At high turnover the laundry becomes the bottleneck. It can be taken off site — see linen and towel laundry. Hotel food and beverage areas are covered under hospitality cleaning.
It depends on room count, the property's standard, the extent of common areas and frequency. We quote after a site visit.
Either works. With a repeatable room standard, per-room is more predictable for the property; with uneven occupancy, hourly tends to fit better.
Yes. Seasonal cover is the most common arrangement — we agree the period and headcount ahead of time.
Yes. We work to your checklist; if you do not have one, we help write it before we start.
Yes — damage, missing equipment and items left by guests are reported before the next booking.
Yes. We build the schedule around your check-out and check-in times.