CleanWhale operates as an intermediary platform (marketplace) that connects you with independent Contractors providing cleaning and other services.
CleanWhale issues you a VAT invoice only for the Order Handling Fee — our remuneration for intermediary services: selecting and verifying the Contractor, coordination, and handling documents and payments.
The service is provided and documented directly by the Contractor, who issues you a separate document for its full value: a VAT invoice if the Contractor is an active VAT payer (VAT deductible on your side), or an invoice without VAT or a bill if the Contractor is exempt (a tax-deductible cost, without VAT deduction).
You therefore receive two documents per order, and both are tax-deductible costs. Your final price and payment method stay the same.
How we calculate VAT
CleanWhale charges VAT only on its own remuneration, not on the value of the service — the seller of the service is the Contractor, not CleanWhale. Our invoice: the Order Handling Fee plus 23% VAT, fully deductible on your side. The Contractor's invoice: VAT depends solely on their status. There is no double taxation — VAT appears at most once on each side.
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Cleaning a home after the death of a family member takes more than the right products and equipment — it takes discretion. CleanWhale carries out post-mortem cleaning in Krakow quietly: no branding on the vehicle and no unnecessary questions.
We agree the scope of work after inspecting the property, because no two situations are alike. The quote follows that inspection and does not change mid-job without your agreement.
Organic contamination soaks into floors, skirting boards, upholstery and plaster. Household products work on the surface: they remove what you can see, but they do not neutralise the source of the odour or the microorganisms behind it. That is why we use professional preparations and finish with ozone treatment, which reaches the whole volume of the room, including places you cannot get to by hand.
The price is set individually after an inspection, because it depends on the size of the property, how much time has passed and how far the contamination has spread.
Yes. After disinfection we neutralise odours and then run ozone treatment, which also reaches fabrics and hard-to-access spaces.
No. It is enough to give us access to the property. When the work is done we report what was carried out and return the keys in whatever way you prefer.
Contaminated materials that cannot be salvaged are disposed of according to the regulations. Personal belongings are set aside and left for the family to decide on — nothing is thrown away without your agreement.
In most cases yes. Once disinfection and ozone treatment are complete the property is safe. If building work is needed, such as replacing flooring, we tell you after the inspection.
We aim to arrange the inspection within one or two working days. For urgent situations, please call us.